Shipping policy

Shipping Policy

Where we ship

We ship within the United States and to Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, New Zealand, Norway, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom.

If your country isn't listed, email info@kaysa.us — we may be able to help.

United States

Shipping is calculated at checkout based on your address and the delivery speed you choose. You'll see the exact cost before you pay.

We ship via USPS. Ground Advantage typically delivers in 2–5 business days after your package leaves us; Priority Mail is faster and priced accordingly. Total time from order to doorstep is usually 3–7 business days with Ground Advantage.

Free shipping promotion — limited time Free standard shipping on US orders over $50, through September 24, 2026. Applies to standard shipping only; upgraded methods are charged at the normal rate. Promotional offer, not a standing policy — it may end or change at any time.

International orders

International shipping is calculated at checkout based on your destination. Free shipping promotions apply to US orders only — shipping is charged on every order shipped outside the United States, regardless of order total.

Delivery typically takes 7–21 business days, depending on the country and how quickly customs processes your package. Tracking is included, though international tracking updates can be sparse once a package leaves the US.

Duties, taxes, and customs fees

Any duties, import taxes, or customs fees charged by your country are your responsibility and are not included in your order total. These are set by your government, not by us — we can't predict the amount or refund it.

If a package is refused or abandoned at customs, we can't issue a refund or store credit for it.

EU orders

For orders shipped into the European Union, VAT may be collected at checkout or on delivery depending on your country. Your EU right to cancel within 14 days is covered in our Return Policy.

Processing time

Orders are packed and shipped within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day.

You'll receive a confirmation email with tracking as soon as your order ships.

Delivery estimates are not guaranteed. Weather, carrier delays, customs backlogs, and peak holiday volume can all add time.

Tracking

Every order ships with tracking. Your tracking number arrives by email once your label is created — note that carrier scans can take up to 24 hours to appear, so a number that shows nothing yet is normal.

If your tracking hasn't updated in 5 business days (or 10 business days for international orders), email us at info@kaysa.us and we'll look into it.

Lost, stolen, or delayed packages

If tracking shows your package as delivered but you don't have it, please:

Check with neighbors and around your building
Wait 24 hours — packages are occasionally scanned early
Contact your local post office or carrier with the tracking number

If it still hasn't turned up after that, email info@kaysa.us and we'll help you file a claim.

We aren't responsible for packages marked delivered to the address provided at checkout, but we'll always work with you to sort it out.

Wrong or incomplete addresses

Please double-check your address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment at your cost.

If you catch a mistake, email info@kaysa.us immediately. We can usually correct an address before the order ships, but not after.

Damaged in transit

If your order arrives damaged, email info@kaysa.us within 48 hours with photos of the item and the packaging. We'll replace it or issue store credit at no cost to you.