Refund policy

You have 7 days from the date you receive your item to request a return for store credit.

To be eligible for a return, your item must be:

• In the same condition you received it

Email us at info@kaysa.us with your order number.

If your return is approved, we’ll send you a prepaid return shipping label along with instructions on where to send your package. The cost of the return label is deducted from your store credit.

Please request a return before shipping anything back. Items sent to us without an approved return request cannot be accepted.

Inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, email info@kaysa.us right away with photos and your order number so we can make it right. Return shipping is free in these cases and your credit will not be reduced.

Sale items and gift cards are final sale and cannot be returned.

If you’re unsure whether your item qualifies, email us before purchasing and we’ll confirm.

We don’t process direct exchanges. The fastest way to get the item you want is to return your original purchase and place a new order once your store credit is issued.

If your order is shipped to the European Union, you may cancel or return it within 14 days of receipt for any reason, without providing a justification.

The item must still be unworn, unused, with tags, and in its original packaging, and you’ll need your receipt or proof of purchase. EU returns under this right are refunded to your original payment method rather than issued as store credit.

We’ll notify you once we’ve received and inspected your return, and let you know whether it was approved.

If approved, your store credit will be issued within 10 business days, minus the cost of the return shipping label. Store credit never expires and can be used on any order at kaysa.us

If more than 15 business days have passed since we approved your return and you haven’t received your credit, email us at info@kaysa.us.

Questions about a return? Email info@kaysa.us and we’ll get back to you